Most Frequently Asked Questions by Our Guests
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Any questions?
Check-in starts after 3:00 PM. If you arrive earlier, you can store your luggage in our storage room and enjoy the city until your room is ready.
Check-out is by 11:00 AM. If you need to leave later, please let us know, and we will do our best to accommodate your request.
Yes, we have a luggage storage room where you can leave your belongings before check-in or after check-out. This service is free of charge.
Absolutely, you can pay by card or cash at our hostel.
No, we only accept payments in Czech korunas, either by card or cash. However, there are several currency exchange offices and ATMs nearby where you can get korunas.
You can arrive earlier and store your luggage, but you will need to wait until 3:00 PM to access your room.
Yes, even though we are in the city center, it is very safe. There are security cameras around the hostel and a police station nearby.
Unfortunately, we do not allow pets in our hostel.
Yes, for an additional fee, you can upgrade your room. Please contact the platform you booked through or our reception for more details.
Yes, you can leave your luggage in our storage room if you arrive before check-in time.
Depending on the room type, we provide beds, bedding sets, storage lockers, outlets, lamps, hangers, privacy curtains, and ventilation systems. In private rooms, you will also find slippers, towels, cups and a kettle, fan/air conditioning, dental kits, shaving kits, and more.
We offer laundry and ironing services for an extra charge, towel rentals, bed linen replacement, free walking tours, toiletries for sale, secure luggage storage, and more.
For detailed rules, please refer to the hostel policies on our website. Generally, we ask for respectful behavior towards other guests and staff, no smoking inside the building, and adherence to check-in and check-out times.
Yes, Prague has a city tax of 50 CZK per person per night for guests over 18 years old. This tax is payable at reception upon check-in.
Yes, you can order breakfast at our reception from 7:30 AM to 11:30 AM.
On our website, reservations require prepayment, but we offer free cancellation up to 3 days before arrival. You may check third-party booking sites for other options.
Guests under 18 must be accompanied by an adult and stay in a private room. While there is no upper age limit, we recommend booking a private room if you are over 65.
We host movie nights, gaming tournaments, speaking clubs, walking tours, and more. You can also get discounts for various parties, including boat parties and pub crawls.
If you booked through another platform, please check their cancellation policies. For direct bookings on our website, we offer a flexible rate with free cancellation up to 3 days before arrival. Non-refundable bookings cannot be canceled.
Our reception is open 24/7, so feel free to reach out to our staff at any time with questions or requests.
We speak English, Ukrainian, Russian, Czech, Azerbaijani, and Italian. Don’t worry if you don’t speak these languages; we always find a way to communicate with our guests!
Yes, our hostel is inclusive. We have accessible ramps, a toilet for people with disabilities, and an elevator. Please contact us before your stay to let us know how we can make your visit more comfortable.
Yes, we have a designated smoking area outside. Smoking in the rooms is strictly prohibited and subject to a 50 EUR fine.
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